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Estimating the quality of service of sales in multiplex cinemas using a simulation model

Autor
Ferrer-Martí, L.; Corominas, A.; Pastor, Rafael; Malaret, A.
Tipus d'activitat
Article en revista
Revista
International Journal of Modelling in Operations Management
Data de publicació
2012
Volum
2
Número
3
Pàgina inicial
309
Pàgina final
326
DOI
https://doi.org/10.1504/IJMOM.2012.047936 Obrir en finestra nova
URL
http://inderscience.metapress.com/content/q3138x223u243527/ Obrir en finestra nova
Resum
One key decision for managers of multiplex cinemas is how many box offices to open to avoid overstaffing or poor service. We present a simulation model developed to support the capacity management of the Spanish leader of the multiplex cinema sector; the model uses ad hoc collected data. The user introduces the film schedule, the expected audience and the number of opened box offices and the model gives the expected level of service. The company has tested the model and considers that estimates ...
Paraules clau
QoS, Spain, audience, bar sales, box offices, capacity management, expected level of service, film schedule, films, modelling, mulitplex cinemas, overstaffing, poor service, quality of service, simulation, ticket sales, waiting time
Grup de recerca
SCOM - Supply Chain and Operations Management

Participants