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gSLM: the initial steps for the specification of a service management for federated e-infrastructures

Autor
Serrat, J.; Szepieniec, T.; Belloum, A.; Rubio-Loyola, J.; Appleton, O.; Schaaf, T.; Kocot, J.
Tipus d'activitat
Presentació treball a congrés
Nom de l'edició
8th International Conference on Research and Pratical Issues of Enterprise Information Systems
Any de l'edició
2014
Data de presentació
2014-12-05
Llibre d'actes
Proceedings of the 16th International Conference on Information Integration and Web-based Applications & Services (iiWAS2014) and the 8th International Conference on Research and Pratical Issues of Enterprise Information Systems (CONFENIS 2014)
Pàgina inicial
529
Pàgina final
536
Editor
Association for Computing Machinery (ACM)
DOI
https://doi.org/10.1145/2684200.2684360 Obrir en finestra nova
Projecte finançador
Service Management in Federated e-Infrastructures
Repositori
http://hdl.handle.net/2117/27450 Obrir en finestra nova
URL
http://dl.acm.org/citation.cfm?id=2684360 Obrir en finestra nova
Resum
This paper presents a methodology used to create a site independent assessment process of the capabilities of service management systems in federated e-infrastructures that can contribute to introduce or improve service management in these application domains. Based on ISO/IEC 20000 concepts it consist of an actors and relationships model, a set of management processes with their corresponding requirements and a capability model that all converge in an easy to use assessment tool. The me...
Citació
Serrat, J. [et al.]. gSLM: the initial steps for the specification of a service management for federated e-infrastructures. A: International Conference on Research and Pratical Issues of Enterprise Information Systems. "Proceedings of the 16th International Conference on Information Integration and Web-based Applications & Services (iiWAS2014) and the 8th International Conference on Research and Pratical Issues of Enterprise Information Systems (CONFENIS 2014)". Hanoi: Association for Computing Machinery (ACM), 2014, p. 529-536.
Paraules clau
It Service Management, E-infrastructures, Actors Model, Capability Model, Management Processes.
Grup de recerca
MAPS - Management, Pricing and Services in Next Generation Networks

Participants

  • Serrat Fernandez, Juan  (autor ponent)
  • Szepieniec, Tomasz  (autor ponent)
  • Belloum, Adam S.Z.  (autor ponent)
  • Rubio-Loyola, Javier  (autor ponent)
  • Appleton, Owen  (autor ponent)
  • Schaaf, Thomas  (autor ponent)
  • Kocot, Joanna  (autor ponent)