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  • L¿Acord marc d¿homologació de serveis TIC de la Generalitat de Catalunya: un cas d¿aprovisionament de SSTI a l¿administracio ´ pu ´blica

     Marco Simó, Josep M.
    Defense's date: 2013-02-15
    Universitat Oberta de Catalunya
    Theses

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    L'externalització de Sistemes, Serveis i Tecnologies de la Informació (SSTI) és una pràctica habitual al sector privat que ja ha estat àmpliament estudiada a la literatura científica. En canvi, al context del sector públic, aquests processos d'externalització no han estat encara prou ben recollits, malgrat la importància del sector quant a volum econòmic que generen les seves necessitats de SSTI. El treball que presentem fa una aportació a aquesta encara molt reduïda recerca al voltant de l'externalització de SSTI al sector públic, a partir de l'estudi d'un cas innovador: el de l'Acord marc d'homologació de serveis TIC de la Generalitat de Catalunya (AMH). L'AMH és un mecanisme per a la prequalificació o homologació dels proveïdors que hauran de fer l'aprovisionament d'una part central i diversa dels SSTI dels diferents departaments i ens de la Generalitat. Es va gestar durant el 2003 i la vigència de la seva tercera edició arriba fins a l'inici de 2013.

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    Former students¿ perception of improvement potential of requirements engineering in practice  Open access

     Tort Pugibet, Albert; Olive Ramon, Antoni; Pastor Collado, Juan Antonio
    Date: 2013-06-28
    Report

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    Several authors have pointed out a significant gap between Requirements Engineering (RE) theory and practice. It is then natural that we try to find answers to questions such as: What is the nature of the gap? Which is the magnitude of the gap? Why does the gap exist? and What could be done to narrow the gap? In this paper, we try to answer those questions from the point of view of the former students of a RE course that have been involved in projects with a significant RE activity. We have surveyed over 70 former students to know how they perceive the degree to which a set of six RE artifacts are created in practice, and how they perceive the improvement potential of the creation of those artifacts in practice. For each artifact, we asked a question on the use of the artifact, and one on the recommendation of use of the artifact. The usage question aimed at knowing the degree to which the artifact is explicitly created in practice. The recommendation question aimed at knowing whether or not the respondent would have recommended the creation of the artifact when it was not created. We believe that there may be an improvement opportunity of the RE practice when a significant number of respondents would have recommended the creation of an artifact in the cases in which it was not created. In the paper, we report the results of the survey. We try to identify the reasons why the artifacts were not created, and what would be needed to convince stakeholders and developers to create the artifact, when it is recommended to do it. Finally, we point out a few implications for RE practice and research that are suggested by the results of the survey.

    Several authors have pointed out a significant gap between Requirements Engineering (RE) theory and practice. It is then natural that we try to find answers to questions such as: What is the nature of the gap? Which is the magnitude of the gap? Why does the gap exist? and What could be done to narrow the gap? In this paper, we try to answer those questions from the point of view of the former students of a RE course that have been involved in projects with a significant RE activity. We have surveyed over 70 former students to know how they perceive the degree to which a set of six RE artifacts are created in practice, and how they perceive the improvement potential of the creation of those artifacts in practice. For each artifact, we asked a question on the use of the artifact, and one on the recommendation of use of the artifact. The usage question aimed at knowing the degree to which the artifact is explicitly created in practice. The recommendation question aimed at knowing whether or not the respondent would have recommended the creation of the artifact when it was not created. We believe that there may be an improvement opportunity of the RE practice when a significant number of respondents would have recommended the creation of an artifact in the cases in which it was not created. In the paper, we report the results of the survey. We try to identify the reasons why the artifacts were not created, and what would be needed to convince stakeholders and developers to create the artifact, when it is recommended to do it. Finally, we point out a few implications for RE practice and research that are suggested by the results of the survey

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    Survey on requirements engineering and conceptual modeling in practice  Open access

     Tort Pugibet, Albert; Olive Ramon, Antoni; Pastor Collado, Juan Antonio
    Date: 2013-06-28
    Report

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    This questionnaire aims to collect opinions of students from the Barcelona School of Informatics (FIB) who attended the Requirements Engineering course and that have participated in professional software development projects. The views collected will be used exclusively for a study undertaken at the Polytechnic University of Catalonia - BarcelonaTech that aims to see what could be done to improve the requirements engineering practice and to improve the education in requirements engineering. We estimate that the average response time of the survey is around 20-25 minutes.

    This questionnaire aims to collect opinions of students from the Barcelona School of Informatics (FIB) who attended the Requirements Engineering course and that have participated in professional software development projects. The views collected will be used exclusively for a study undertaken at the Polytechnic University of Catalonia - BarcelonaTech that aims to see what could be done to improve the requirements engineering practice and to improve the education in requirements engineering. We estimate that the average response time of the survey is around 20-25 minutes.

    Postprint (author’s final draft)

  • Former students' perception of improvement potential of conceptual modeling in practice

     Tort Pugibet, Albert; Olive Ramon, Antoni; Pastor Collado, Juan Antonio
    International Conference on Conceptual Modeling
    Presentation's date: 2013-11-11
    Presentation of work at congresses

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    Several authors have pointed out a significant gap between Conceptual Modeling (CM) theory and practice. It is then natural that we try to find answers to questions such as: What is the nature of the gap? Which is the magnitude of the gap? Why does the gap exist? and What could be done to narrow the gap? In this paper, we try to answer those questions from the point of view of the former students of a Requirements Engineering and Conceptual Modeling course that have been involved in professional projects. We have surveyed over 70 former students to know how they perceive the degree to which a set of four conceptual modeling artifacts are created in practice, and how they perceive the improvement potential of the creation of those artifacts in practice. For each artifact, we asked a question on the use of the artifact, and one on the recommendation of use of the artifact. We believe that there may be an improvement opportunity of the CM practice when a significant number of respondents would have recommended the creation of an artifact in the cases in which it was not created. We try to identify the reasons why the artifacts were not created, and what would be needed to convince stakeholders and developers to create the artifact, when it is recommended to do it.

    Several authors have pointed out a significant gap between Conceptual Modeling (CM) theory and practice. It is then natural that we try to find answers to questions such as: What is the nature of the gap? Which is the magnitude of the gap? Why does the gap exist? and What could be done to narrow the gap? In this paper, we try to answer those questions from the point of view of the former students of a Requirements Engineering and Conceptual Modeling course that have been involved in professional projects. We have surveyed over 70 former students to know how they perceive the degree to which a set of four conceptual modeling artifacts are created in practice, and how they perceive the improvement potential of the creation of those artifacts in practice. For each artifact, we asked a question on the use of the artifact, and one on the recommendation of use of the artifact. We believe that there may be an improvement opportunity of the CM practice when a significant number of respondents would have recommended the creation of an artifact in the cases in which it was not created. We try to identify the reasons why the artifacts were not created, and what would be needed to convince stakeholders and developers to create the artifact, when it is recommended to do it.

    Postprint (author’s final draft)

  • Agile approach to business intelligence as a way to success

     Fernandez Gonzalez, Jorge; Mayol Sarroca, Enric; Pastor Collado, Juan Antonio
    Date of publication: 2012
    Book chapter

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  • A transversal model for learning and teaching writing skills in ICT engineering degrees: a practical experience

     Marco Galindo, María Jesús; Pastor Collado, Juan Antonio; Macau Nadal, Rafael
    IEEE Global Engineering Education Conference
    Presentation's date: 2012
    Presentation of work at congresses

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  • National research and international competitiveness: an antinomy?

     Loos, Peter; König, Wolfgang; Österle, Hubert; Marco, Marco de; Pastor Collado, Juan Antonio; Rowe, Frantz
    Business & information systems engineering
    Date of publication: 2010
    Journal article

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  • Sistemes d¿informació (a les organitzacions)

     Marco Simó, Josep M.; Marco Galindo, María Jesús; Macau Nadal, Rafael; Pastor Collado, Juan Antonio; Rodríguez Bermúdez, José Ramón; Guitart Hormigo, Isabel
    Date of publication: 2010
    Book chapter

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  • Learning written communicative skills in UOC engineering curricula: a virtual University initiative and its future development

     Marco Galindo, María Jesús; Macau Nadal, Rafael; Pastor Collado, Juan Antonio
    IEEE Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments
    Presentation's date: 2010
    Presentation of work at congresses

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  • Procesos de negocio e ingeniería de servicios

     Sancho Samsó, Maria Ribera; Pastor Collado, Juan Antonio; Ruiz Cortés, Antonio; Resinas, Manuel
    Jornadas de Ingenería del Software y Bases de Datos
    Presentation's date: 2010
    Presentation of work at congresses

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  • The Catalan government prequalification strategy for software development suppliers

     Marco Simó, Josep M.; Pastor Collado, Juan Antonio; Macau Nadal, Rafael
    International Conference on Software Engineering Approaches For Offshore and Outsourced Development
    Presentation's date: 2010
    Presentation of work at congresses

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  • Description of a public administration case on the management of IS service suppliers

     Marco Simó, Josep M.; Pastor Collado, Juan Antonio; Macau Nadal, Rafael
    Conferencia Ibérica de Sistemas y Tecnologías de Información
    Presentation's date: 2010
    Presentation of work at congresses

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  • Reporting on a successful experience in educating informatics students in communication skills: beyond a single subject towards the full curriculum

     Marco Galindo, María Jesús; Pastor Collado, Juan Antonio; Macau Nadal, Rafael
    European Computer Science Summit
    Presentation's date: 2010
    Presentation of work at congresses

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  • A research design for an information systems public procurement case

     Marco Simó, Josep M.; Pastor Collado, Juan Antonio; Macau Nadal, Rafael
    International Conference Information Systems
    Presentation's date: 2010
    Presentation of work at congresses

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  • Procuring software development services in a public administration: the perspective of suppliers

     Marco Simó, Josep M.; Pastor Collado, Juan Antonio; Macau Nadal, Rafael
    International Conference on Product Focused Software Development and Process Improvement
    Presentation's date: 2010
    Presentation of work at congresses

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  • Outsourcing de SSTI na AP: reflexões e ideias práticas a partir de uma investigação académica

     Marco Simó, Josep M.; Pastor Collado, Juan Antonio; Macau Nadal, Rafael
    Interface administração pública
    Date of publication: 2009
    Journal article

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  • DISEÑO Y CONSTRUCCION DE UN ASISTENTE AL MODELADO CONCEPTUAL

     Pastor Collado, Juan Antonio; Tort Pugibet, Albert; Conesa Caralt, Jordi; Queralt Calafat, Anna; Sancho Samsó, Maria Ribera; Villegas Niño, Antonio; Raventós Pagès, Ruth; Gómez Seoane, Cristina; Costal Costa, Maria Dolors; Mayol Sarroca, Enric; Aguilera Moncusi, David; Olive Ramon, Antoni
    Participation in a competitive project

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  • Towards a conceptual classification of public administration IS/IT outsourcing research

     Marco Simó, Josep M.; Pastor Collado, Juan Antonio; Macau Nadal, Rafael
    IADIS International Conference on Information Systems
    Presentation's date: 2009
    Presentation of work at congresses

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  • Locating semantic integration issues in an enterprise information systems integration method

     Silveira, Rafael W.; Pastor Collado, Juan Antonio; Mayol Sarroca, Enric
    IADIS International Conference on Information Systems
    Presentation's date: 2009-02-25
    Presentation of work at congresses

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    Nowadays, many enterprises must go through the integration of their heterogeneous information systems, an endeavour in which one of the main activities is semantic integration. In fact, the semantic integration process, implicit or explicitly handled, is a central piece within any Enterprise Information System integration project. This paper presents, discusses and locates semantic integration issues within the context of the phases, processes and tasks of a recently introduced Enterprise Information Systems integration method. In this way, the method, that we have developed based on practical experience and by following the method engineering ontology set up by the new ISO/IEC 24744 standard, is extended with the explicit consideration of semantic integration. However, rather than addressing in-depth semantic integration issues, in this paper we provide a contextualization and analysis for it within enterprise IS integration projects in general, and in particular we propose their consideration and location in our own method. Moreover, we also identify and propose methodological elements to facilitate continuous learning along the complete life cycle of our method, and of Enterprise Information Systems projects in general.

    Postprint (author’s final draft)

  • Modelling CRM implementation services with SysML

     Bibiano, Luis H.; Pastor Collado, Juan Antonio; Mayol Sarroca, Enric
    Taller sobre Procesos de Negocio e Ingeniería de Servicios
    Presentation's date: 2009-09-08
    Presentation of work at congresses

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  • Organizational issues in CRM system implementation projects

     Bibiano, Luis H.; Mayol Sarroca, Enric; Pastor Collado, Juan Antonio
    IADIS International Conference on Information Systems
    Presentation's date: 2009-02-25
    Presentation of work at congresses

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    Customer Relationship Management (CRM) systems have gained notoriety over the beginning of this century. The increasing competitive levels of many businesses have propelled the extensive procurement, implementation and use of this kind of packaged software for many enterprises within many industries. Currently, in order to know how CRM systems have been implemented in such enterprises, academic researches have focused on conducting case studies in a varied set of organizations within several industries. The experiences and situations presented and analyzed in these documents may contribute greatly to CRM literature as well as to CRM implementation knowledge. In this paper an analysis of such case studies from an organizational perspective is undertaken. From such analysis a specific vision is drawn of which organizational factors appear, and how relevant they are, in the specific context of CRM systems implementation projects.

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    Formalización de servicios de implantación de sistemas SCM mediante el estándar SEMDM  Open access

     Caldelas, Alberto; Pastor Collado, Juan Antonio; Mayol Sarroca, Enric
    Taller sobre Procesos de Negocio e Ingeniería de Servicios
    Presentation's date: 2009-09-08
    Presentation of work at congresses

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    Los sistemas SCM son una herramienta importante para muchas empresas en la racionalización y coordinación de sus cadenas de suministros. Pero hasta el momento no existen métodos públicos de implantación de estos sistemas SCM que permitan aminorar los riesgos en este tipo de proyectos. En este artículo concebimos dichos proyectos como servicios que podrían mejorar si se abordasen metodológicamente e ilustramos cómo nos hemos basado en el estándar SEMDM para formalizar y denominar los elementos básicos de nuestro futuro método de implantación de sistemas SCM.

  • Unravelling the dynamics of IOIS implementation: an actor-network study of an IOIS in the seaport of Barcelona

     Rodon, Joan; Pastor Collado, Juan Antonio; Sesé, Feliciano; Christiaanse, Ellen
    Journal of information and technology
    Date of publication: 2008
    Journal article

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  • Towards a Method for Enterprise Information Systems Integration (Extended Version)

     Pastor Collado, Juan Antonio; Mayol Sarroca, Enric
    Date: 2008-03
    Report

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  • Towards a Method for Enterprise Information Systems Integration

     Pastor Collado, Juan Antonio; Mayol Sarroca, Enric
    International Conference on Enterprise Information Systems
    Presentation of work at congresses

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  • Agile Business Intelligence Governance: Su justificación y presentación

     Fernández, J; Mayol Sarroca, Enric; Pastor Collado, Juan Antonio
    III Congreso Internacional itSMF España
    Presentation of work at congresses

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  • Public procurement of IS/IT services: past research and future challenges

     Marco Simó, Josep M.; Pastor Collado, Juan Antonio; Macau Nadal, Rafael
    Working Conference on Open IT-Based Innovation
    Presentation's date: 2008
    Presentation of work at congresses

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  • An initial research agenda for SCM information systems

     Caldelas-Lopez, A; Pastor Collado, Juan Antonio; Gupta, Jnd
    International journal of networking and virtual organisations
    Date of publication: 2007-06
    Journal article

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  • Rigor y relevancia, perspectivas filosóficas y gestión de proyectos de Investigación-Acción en Sistemas de Información

     Christian A. Estay
    Defense's date: 2007-11-19
    Universitat Internacional de Catalunya
    Theses

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    Investigación-Acción (IA) es un método de investigación cuya esencia es la yuxtaposición de la investigación y de la acción, o de la teoría y de la práctica, como parte de un ciclo característico de IA compuesto de 4 fases: planificación, acción, observación y reflexión. Este método de investigación ha sido ampliamente utilizado en Sistemas de Información (SI). Sin embargo, IA requiere mejorar el rigor y la calidad en su propio proceso de investigación para incrementar su relevancia dentro de la investigación en SI (o Investigación-Acción en Sistemas de Información, IA-SI). Algunos investigadores han propuesto criterios especiales de calidad y rigor y un enfoque de gestión de proyectos para enfrentar este problema. La tesis plantea una solución al problema de proveer rigor y relevancia a IA-SI a través de: (i) una perspectiva de proyectos (tomando de referencia la teoría de sistemas proyectuales de Blasco) y (ii) un enfoque de proyectos (tomando de referencia la guía y estándar de gestión PMBOK del Project Management Institute).

  • Role and importance of Business Processes in the implementation of CRM Systems

     Bibiano, LH; Pastor Collado, Juan Antonio; Mayol Sarroca, Enric
    Taller de Procesos de Negocio e Ingeniería del Software, en JISBD'07 (CEDI'07)
    Presentation of work at congresses

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  • Role and importance of Business Processes in the implementation of SCM Information Systems

     Caldelas-López, A; Mayol Sarroca, Enric; Pastor Collado, Juan Antonio
    Taller de Procesos de Negocio e Ingeniería del Software, en JISBD'07 (CEDI'07)
    Presentation of work at congresses

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  • Comparative Analysis of CRM and SCM Systems Implementation Approaches

     Bibiano, Luis; Caldelas, Alberto; Mayol Sarroca, Enric; Pastor Collado, Juan Antonio
    European and Mediterranean Conference on Information Systems
    Presentation's date: 2007
    Presentation of work at congresses

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  • The dynamics of an IOIS in the seaport of Barcelona: an ANT perspective

     Rodon, Joan; Pastor Collado, Juan Antonio; Sesé, Feliciano
    Working Conference of IFIP WG 8.6
    Presentation's date: 2007-02
    Presentation of work at congresses

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  • An application of grounded theory to study managerial action during the implementation of an inter-organizational information systems

     Rodón Mòdol, Joan; Pastor Collado, Juan Antonio
    European Conference on Research Methodology for Business and Management Studies
    Presentation's date: 2007
    Presentation of work at congresses

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  • The role of emergent strategies in managing the implementation of industry IOIS

     Rodon, Joan; Pastor Collado, Juan Antonio; Sesé, Feliciano
    Academy of Management Annual Meeting
    Presentation of work at congresses

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    Information systems outsourcing in public administration: an emergent research topic  Open access

     Marco Simó, Josep M.; Macau Nadal, Rafael; Pastor Collado, Juan Antonio
    European and Mediterranean Conference on Information Systems
    Presentation's date: 2007
    Presentation of work at congresses

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    After reviewing the most relevant academic sources, we believe that there is still little academic literature on information systems (IS) outsourcing specialized for public administration (PA). In this paper we present the few we have discovered references while deriving and expanding some analysis from them. The sparse results of this analysis are then summarized and classified. This situation contrasts with the clear importance of PA as an IS consumer and often as a change leader in IS management practices, which is also depicted in the paper. As an example of what future research questions could be posed and of what findings could be expected from this research domain, we present a real IS outsourcing case of study which appears to be rather original in the approach taken by the involved PA. Hence, with all the issues outlined in this preliminary research work, we believe that it is possible to justify an interest in researching this topic and to encourage new scientific activities resulting from it, such as new proposals for PA of specific IS outsourcing frameworks, methods or in-depth case studies like the one introduced here.

  • A model for Enterprise Application Integration tools evaluation

     Silveira, Rafael W.; Pastor Collado, Juan Antonio
    European and Mediterranean Conference on Information Systems
    Presentation's date: 2006-07
    Presentation of work at congresses

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  • Towards a research agenda for SCM information systems

     Caldelas, Alberto; Pastor Collado, Juan Antonio
    Americas Conference on Information Systems
    Presentation's date: 2006-08
    Presentation of work at congresses

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    Towards a definition of a CRM system life-cycle  Open access

     Bibiano, Luis H.; Pastor Collado, Juan Antonio
    European and Mediterranean Conference on Information Systems
    Presentation's date: 2006-06
    Presentation of work at congresses

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    In recent years, the interest on research in Customer Relationship Management (CRM) systems has grown notoriously. Many authors have made individual proposals of interesting topics to be researched around CRM systems, but no overarching research agenda has yet been proposed. Based upon a recent research literature review that we have undertaken, which includes several real case studies conducted in order to learn from CRM experience within specific companies and industries, we propose and detail what appears to be a natural CRM Systems Life-cycle. Although a more focussed cycle has been mentioned for CRM systems implementations, we propose and define in detail a CRM Systems Life-cycle which covers other phases preceding and following implementation. We believe that such a well-defined cycle may help in future proposals of research agendas around CRM systems, as well as in the contextualization of more specific research themes.

  • Analyzing the impact of enterprise systems in the personnel size of SMEs

     Bohorquez, Victor W.; Dans, Enrique; Esteves, José; Pastor Collado, Juan Antonio
    International ICIS Workshop on Enterprise Systems Research in Management Information Systems
    Presentation of work at congresses

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    Towards a definition of SCM systems through SCOR  Open access

     Caldelas, Alberto; Pastor Collado, Juan Antonio
    European and Mediterranean Conference on Information Systems
    Presentation's date: 2006-07
    Presentation of work at congresses

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    In recent years Supply Chain Management (SCM) in general and in management information systems in particular, have gained interest among researchers. However, derived from a recent analysis of the area and from many definitions used in literature, we think that there is not a clear understanding of what should be considered as a SCM system. In the same way, the minimal functional requirements for a system to be considered as an SCM information system are not yet clear. This contrasts with the existence of SCOR, a much publicised model used as standard in the SCM domain. Although SCOR does not include a definition for an SCM information system and, in fact, it leaves the system implementation at will of the companies, we think that it can be used to provide a better definition. Thus, in the present work we intent to offer a tentative definition of SCM systems based on SCOR.

  • Implementación y mejora del método de gestión de riesgos del SEI en un proyecto universitario de desarrollo de software

     Esteves, José; Pastor Collado, Juan Antonio; Roy, Ramon; Rodríguez Cámara, Núria
    Revista IEEE América Latina
    Date of publication: 2005-03
    Journal article

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  • A critical success factor¿s relevance model for SAP implementation projects

     Esteves, José; Pastor Collado, Juan Antonio
    Date of publication: 2005-02
    Book chapter

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  • Understanding an ERP system implementation in a higher education institution: a grounded theory approach

     Esteves, José; Pastor Collado, Juan Antonio
    Date of publication: 2005-01
    Book chapter

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  • An ERP life-cycle cost model

     Esteves, José; Pastor Collado, Juan Antonio
    Date of publication: 2005-01-31
    Book chapter

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  • Achieving business benefits through enterprise systems use in SME

     Esteves, José; Dans, Enrique; Pastor Collado, Juan Antonio
    ISOneWorld Conference
    Presentation's date: 2005-03
    Presentation of work at congresses

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  • Using a multimethod approach to research enterprise systems implementations

     Esteves, José; Pastor Collado, Juan Antonio
    Electronic journal of business research methods
    Date of publication: 2004-06
    Journal article

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  • Proyectos ERP exitosos como base de ventajas competitivas

     Esteves, José; Pastor Collado, Juan Antonio
    Revista de empresa
    Date of publication: 2004-07
    Journal article

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  • UPIC: hacia un enfoque Unificado para la Provisión e Implantación de Componentes de sistemas de información (proyecto coordinado)

     Botella Lopez, Pere; Franch Gutierrez, Javier; Burgues Illa, Xavier; Marco Gomez, Jordi; Quer, Carme; Mayol Sarroca, Enric; Ayala Martinez, Claudia Patricia; Pastor Collado, Juan Antonio; Schorlemmer, Wernher Marco; Küster, Juliana; Corcó, Josep; Casanovas Garcia, Jose; Aluja Banet, Tomas; Kalfoglou, Yannis; Girabent, Montserrat; Esteves, Jose; Estay Niculcar, Christian Antonio
    Participation in a competitive project

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