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Continuous process improvement in Spanish local government: Conclusions and recommendations

Autor
Suárez, M.; Ramis Pujol, Juan; Tort-Martorell, J.
Tipus d'activitat
Article en revista
Revista
International journal of quality and service sciences
Data de publicació
2009
Volum
1
Número
1
Pàgina inicial
96
Pàgina final
112
DOI
https://doi.org/10.1108/17566690910945895 Obrir en finestra nova
URL
http://www.emeraldinsight.com/doi/abs/10.1108/17566690910945895 Obrir en finestra nova
Resum
Purpose – In response to external pressures that Spanish City Halls have been experiencing since the late 1980s and beginning of the 1990s, some of the local administrations have become references of success among the rest of the Spanish City Halls by focusing their efforts on making improvements through continuous process improvement (CPI). Thus, the research question of this study was: how was CPI approached in Spanish City Halls that have become references in Spain? The objective of this st...
Paraules clau
Continuous improvement, Local government, Public sector organizations, Quality systems, Spain
Grup de recerca
ADBD - Anàlisi de Dades Complexes per a les Decisions Empresarials

Participants