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Management by facts: the common ground between total quality management and evidence-based management

Autor
Tort-Martorell, J.; Grima, P.; Marco-Almagro, L.
Tipus d'activitat
Article en revista
Revista
Total quality management and business excellence
Data de publicació
2011-06
Volum
22
Número
6
Pàgina inicial
599
Pàgina final
618
DOI
https://doi.org/10.1080/14783363.2011.568262 Obrir en finestra nova
Repositori
http://hdl.handle.net/2117/12915 Obrir en finestra nova
Resum
It is widely agreed that, whenever possible, managers should base their decisions on scientific knowledge rather than gut feelings or intuitions. There are two main sources of scientific knowledge available to managers: external and internal. External knowledge comes from studies conducted outside the company and it is mainly generated by researchers at universities and business schools; a recent trend, under the name of evidence-based management, tries to potentiate it, despite the fact that as...
Citació
Tort-Martorell, J.; Grima, P.; Marco-Almagro, L. Management by facts: the common ground between total quality management and evidence-based management. "Total quality management and business excellence", Juny 2011, vol. 22, núm. 6, p. 599-618.
Grup de recerca
ADBD - Anàlisi de Dades Complexes per a les Decisions Empresarials

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