El grup de recerca ALBCOM uneix 19 reconeguts recercaires en Mètodes Formals; Disseny, Automatització i Verificació de VLSI; Algorismes i Complexitat; Bioinformàtica (veure http://albcom.cs.upc.edu/ per més detalls). La recerca que es realitza a ALBCOM té un important prestigi en la comunitat científica internacional, degut a la qualitat de la seva recerca, com mostren les seves publicacions, i a l'activitat en projectes de recerca i de transferència de tecnologia amb empreses i institucions del sector.
Xhafa, F.; Caballe, S.; Bessis, N.; Juan, A.; Barolli, L.; Miho, R. International Conference on Emerging Internet, Data & Web Technologies p. 91-98 DOI: 10.1109/EIDWT.2011.22 Data de presentació: 2011 Presentació treball a congrés
Daradoumis, T.; Rodríguez, I.; Faulín, F.; Juan, A.; Xhafa, F.; Martínez, F. International journal of services technology and management Vol. 14, num. 1, p. 103-125 DOI: 10.1504/IJSTM.2010.032887 Data de publicació: 2010 Article en revista
Customer Relationship Management (CRM) has usually been associated with business contexts. However, it has recently been pointed out that its principles and applications are also very appropriate for non-profit making organisations. In this article, we defend the broadening of the field of application of CRM from the business domain to a wider context of relationships in which the inclusion of non-profit making organisations seems natural. In particular, we focus on analysing the suitability of adopting CRM processes by universities and higher educational institutions dedicated to electronic learning (e-learning). This is an issue that has much potential but has received little attention in research so far. Our work reflects upon this matter and provides a new step towards a CRM solution for managing relationships of specific customers, such as students. Indeed, the main contribution of this article is specifically characterised by the proposal and empirical application of an e-monitoring system that aims to enhance the performance of relationships in e-learning environments.
Juan, A.; Daradoumis, T.; Faulín, F.; Xhafa, F. International Conference on Complex, Intelligent and Software Intensive Systems p. 270-275 DOI: 10.1109/CISIS.2008.59 Data de presentació: 2008-03-04 Presentació treball a congrés
In this paper we address the issue of monitoring students’ and groups’ activity in online collaborative learning environments. This issue is especially important in the collaborative e-learning context, since an efficient monitoring process can provide valuable information to online instructors who may guide and support the development of collaborative learning projects. We have developed and tested an information system model which facilitates the automatic generation of weekly monitoring reports derived from data contained in server log files. These reports provide online instructors with visual information regarding students’ and groups’ activity, thus allowing for a quick and easy classification of students and groups according to their activity level. Therefore, entities with a low activity level are identified as soon as possible and just-in-time assistance can be established for them. Furthermore, instructors can use these monitoring reports to forecast potential problems –such as students’ dropouts or possible conflicts inside the groups due to unbalanced distribution of tasks– and take operational and tactical decisions oriented to avoid them