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The impact of commercial quality on electricity consumer satisfaction

Author
Cruz-Zambrano, M.; Corchero, C.
Type of activity
Presentation of work at congresses
Name of edition
VIII Congreso Anual Asociación Española para la Economia Energética
Date of publication
2013
Presentation's date
2013-01-18
Book of congress proceedings
VIII Congreso Asociación Española para la Economia Energética
First page
1
Last page
12
Repository
http://hdl.handle.net/2117/19561 Open in new window
URL
http://inscripciones.adeit-uv.es/econgres/AEEE2013/PAPERS/047.pdf Open in new window
Abstract
Quality of supply has been one of the main aspects covered by the European Energy Policy in the last decades together with the competitiveness and the sustainability. Several regulatory actions have been taken in this regard and have been applied at European level. Most of Energy National Regulatory Agencies have implemented electricity distribution network retribution mechanisms based on the quality of supply provided by the companies responsible for that. These measures were mainly based on th...
Citation
Cruz, M.; Corchero, C. The impact of commercial quality on electricity consumer satisfaction. A: Congreso de la Asociación Española para la Economía Energética. "VIII Congreso Asociación Española para la Economia Energética". València: 2013, p. 1-12.
Keywords
Commercial quality, Consumer satisfaction, Electricity quality of supply, Electricity distribution
Group of research
GNOM - Mathematical Optimization Group

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