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LETRIS: staffing service systems by means of simulation

Autor
Corominas, A.; Lusa, A.
Tipus d'activitat
Article en revista
Revista
Journal of industrial engineering and management (JIEM)
Data de publicació
2012
Volum
5
Número
2
Pàgina inicial
285
Pàgina final
296
DOI
https://doi.org/10.3926/jiem.219 Obrir en finestra nova
Repositori
http://hdl.handle.net/2117/19877 Obrir en finestra nova
URL
http://www.jiem.org/index.php/jiem/article/view/219 Obrir en finestra nova
Resum
Purpose: This paper introduces a procedure for solving the staffing problem in a service system (i.e., determining the number of servers for each staffing period). Design/methodology: The proposed algorithm combines the use of queueing theory to find an initial solution with the use of simulation to adjust the number of servers to meet previously specified target non-delay probabilities. The basic idea of the simulation phase of the procedure is to successively fix the number of servers from the...
Citació
Corominas, A.; Lusa, A. LETRIS: staffing service systems by means of simulation. "Journal of industrial engineering and management (JIEM)", 2012, vol. 5, núm. 2, p. 285-296.
Paraules clau
queueuing systems, simulation, staffing, time-varying demand
Grup de recerca
SCOM - Supply Chain and Operations Management

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