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Goals/questions/metrics method and SAP implementation projects

Author
Pastor, J.; Esteves, J.
Type of activity
Report
Date
2001-11
Code
LSI-01-49-R
Repository
http://hdl.handle.net/2117/97835 Open in new window
Abstract
During the last years some researchers have studied the critical success factors (CSFs) in ERP implementations. However, until now, no one has studied how these CSFs should be put in practice to help organizations achieve success in ERP implementations. This technical research report attempts to define the usage of Goals/Questions/Metrics (GQM) approach in the definition of a measurement system for ERP implementation projects. GQM approach is a mechanism for defining and interpreting operational...
Citation
Pastor, J., Esteves, J. "Goals/questions/metrics method and SAP implementation projects". 2001.
Keywords
CSFs, Critical success factors, ERP implementations, GQM, Goals/Questions/Metrics, SAP
Group of research
IMP - Information Modelling and Processing

Participants

Attachments