During the last years some researchers have studied the topic of critical success factors in ERP implementations, out of which 'training' is cited as one of the most ones. Up to this moment, there is not enough research on the management and operationalization of critical success factors within ERP implementation projects.
Esteves, J., Pastor, J., Casanovas, J. "A Framework proposal for monitoring and evaluating training in ERP implementation project". 2003.