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Assessing the overall perceived quality of the undergraduate students

Author
Marimon, F.; Mas-Machuca; Berbegal-Mirabent, J.; Llach, J.
Type of activity
Presentation of work at congresses
Name of edition
19th QMOD conference on Quality and Service Sciences ICQSS 2016
Date of publication
2016
Presentation's date
2016-09-21
Book of congress proceedings
Proceedings of the 19th QMOD Conference - ICQSS International Conference on Quality and Service Sciences.
First page
504
Last page
518
Repository
http://hdl.handle.net/2117/98501 Open in new window
Abstract
Purpose - The paper is twofold aimed: (i) defining and validating a scale to assess the quality of the university experienced by students and (ii) analyzing the role of the aforementioned di- mensions and their impact on students’ satisfaction. Methodology/Approach - A survey of 2,557 undergraduate students that finished their degrees in 2013 at universities located in the region of Catalonia has been analyzed using Structural Equation Modeling (SEM). An exploratory analysis suggests the ...
Citation
Marimon, F., Mas-Machuca, Berbegal-Mirabent, J., Llach, J. Assessing the overall perceived quality of the undergraduate students. A: 19th QMOD conference on Quality and Service Sciences ICQSS 2016. "Proceedings of the 19th QMOD Conference - ICQSS International Conference on Quality and Service Sciences.". 2016, p. 504-518.
Keywords
Assessment, Higher education, Perceived service quality, Student satisfaction
Group of research
GRDU -

Participants

  • Marimon Viadiu, Frederic  (author and speaker )
  • Machuca, Mas  (author and speaker )
  • Berbegal Mirabent, Jasmina  (author and speaker )
  • Llach, Josep  (author and speaker )

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