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Reducing event variability in logs by clustering of word embeddings

Author
Sánchez-Charles, D.; Carmona, J.; Muntés, V.; Sole, M.
Type of activity
Presentation of work at congresses
Name of edition
13th International Workshop on Business Process Intelligence
Date of publication
2018
Presentation's date
2017-09-11
Book of congress proceedings
Business Process Management Workshops, BPM 2017 International Workshops: Barcelona, Spain, September 10-11, 2017: revised papers
First page
191
Last page
203
Publisher
Springer
DOI
https://doi.org/10.1007/978-3-319-74030-0_14 Open in new window
Project funding
Computational Models and Methods for Massive Structured Data
Repository
http://hdl.handle.net/2117/127137 Open in new window
URL
https://link.springer.com/chapter/10.1007/978-3-319-74030-0_14 Open in new window
Abstract
Several business-to-business and business-to-consumer services are provided as a human-to-human conversation in which the provider representative guides the conversation towards its resolution based on her experience, following internal guidelines. Several attempts to automatize these services are becoming popular, but they are currently limited to procedures and objectives set during design step. Process discovery techniques could provide the necessary mechanisms to monitor event logs derived f...
Citation
Sánchez-Charles, D., Carmona, J., Muntés, V., Solé, M. Reducing event variability in logs by clustering of word embeddings. A: International Workshop on Business Process Intelligence. "Business Process Management Workshops, BPM 2017 International Workshops: Barcelona, Spain, September 10-11, 2017: revised papers". Berlín: Springer, 2017, p. 191-203.
Keywords
Process discovery, Unstructured processes, Word embedding
Group of research
ALBCOM - Algorithms, Computational Biology, Complexity and Formal Methods

Participants

  • Sánchez Charles, David  (author and speaker )
  • Carmona Vargas, Jose  (author and speaker )
  • Muntés Mulero, Victor  (author and speaker )
  • Solé Simó, Marc  (author and speaker )

Attachments