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From process models to chatbots

Author
López, F.; Sànchez, J.; Carmona, J.; Padro, L.
Type of activity
Presentation of work at congresses
Name of edition
31st International Conference on Advanced Information Systems Engineering
Date of publication
2019
Presentation's date
2019-06-03
Book of congress proceedings
Advanced Information Systems Engineering, 31st International Conference, CAiSE 2019: Rome, Italy, June 3-7, 2019: proceedings
First page
383
Last page
398
Publisher
Springer
DOI
10.1007/978-3-030-21290-2_24
Project funding
Graph-based Models and Methods for Computing in the Large
Repository
http://hdl.handle.net/2117/178761 Open in new window
URL
https://link.springer.com/chapter/10.1007/978-3-030-21290-2_24 Open in new window
Abstract
The effect of digital transformation in organizations needs to go beyond automation, so that human capabilities are also augmented. A possibility in this direction is to make formal representations of processes more accessible for the actors involved. On this line, this paper presents a methodology to transform a formal process description into a conversational agent, which can guide a process actor through the required steps in a user-friendly conversation. The presented system relies on dialog...
Citation
López, F. [et al.]. From process models to chatbots. A: International Conference on Advanced Information Systems Engineering. "Advanced Information Systems Engineering, 31st International Conference, CAiSE 2019: Rome, Italy, June 3-7, 2019: proceedings". Berlín: Springer, 2019, p. 383-398.
Keywords
Chatbot, Conversational agent, Formal process description, Natural language processing, Process model
Group of research
ALBCOM - Algorithms, Computational Biology, Complexity and Formal Methods
GPLN - Natural Language Processing Group
IDEAI-UPC - Intelligent Data Science and Artificial Intelligence Research Center
TALP - Centre for Language and Speech Technologies and Applications

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