@INCOLLECTION{11071328,
                    author = {Esteves, J. and Pastor, J.}
                            ,
                                booktitle = {Qualitative case studies on implementation of enterprise wide systems}
                            ,
                                pages = {40--56}
                            ,
                                year = {2005}
                            ,
                                month = {Jan}
                            ,
                                title = {Understanding an ERP system implementation in a higher education institution: a grounded theory approach}
                        }